Trading connection issue

If charts freeze, orders will not submit, or the handoff from Trades Eden to Trades Crafter fails, try these practical steps.

Steps to try

1. Check your internet connection and try a more stable connection if possible.
2. Refresh the trading workspace page.
3. Return to Trades Eden, open your active Challenge, and re-enter Trades Crafter from the handoff flow.
4. Try a private or incognito window, or a different supported browser or device.
5. Note any error message shown, then retry later if the problem continues.
6. Close extra tabs that may be stressing the session.
7. Confirm the Challenge is still Active on Trades Eden before troubleshooting the workspace further.

If the Challenge ended while you were disconnected

Connection problems can coincide with a Challenge ending under its rules (time limit, risk limit, or other listed rules). Check your Challenge status on Trades Eden. For unexpected endings, see Challenge ended unexpectedly.

Related articles

• Order rejected
• Challenge won't start
• Challenge ended unexpectedly
• Contact support