Payment failures
Payment failures
If a purchase does not complete, use this troubleshooting shell. Exact payment methods and wallet credit timing remain open product decisions.
Quick checks
- Confirm the payment method you selected is still valid with your bank or provider.
- Retry the purchase only once you are sure the first attempt did not succeed, to avoid accidental duplicates. See Duplicate charges.
- Check whether the product shows a failed, pending, or completed status for the attempt.
- Confirm you are signed in to the same account you intended to fund.
If you were charged but do not see Gold Coins
Wallet credit timing after a successful payment is not fully locked for customer documentation (OD-PAY-002). Check the product for support options or Help Center contact options when available. Do not invent expected wait times.