Payment failed
Payment failed
Use this article if a Gold Coins (GC) purchase or checkout attempt did not complete.
Steps to try
- Confirm your card or payment method has sufficient funds and is not expired.
- Retry the purchase once. Avoid rapid repeated attempts that can create confusion about duplicate charges.
- Try another supported payment method if one is shown at checkout.
- Refresh checkout, try a private or incognito window, or try a different supported browser.
- Note any error message shown, then retry later if the problem continues.
- Check with your bank or payment provider for a declined authorization.
- If checkout succeeded at the payment provider but GC never appeared, see Gold Coins missing.
What we do not specify here
Supported payment method lists and exact wallet credit timing after a successful charge are not fully locked for customer docs yet. GC purchases are final as normal product policy; if payment was captured but GC were not delivered, contact support so the transaction can be reviewed. This shell covers practical failure recovery only.