Pending or failed redemptions
Pending or failed redemptions
Cash redemption is not currently available. There is no live customer redeem path to create pending or failed redemption requests at this time.
Why this article exists
This page explains the current unavailable state and reserves space for future troubleshooting when redemption is enabled and customer policy is published. It does not describe live statuses, retry steps, or payout timelines.
What we will cover later
When redemption launches and customer policy is approved for publication, this article is expected to cover:
- How to tell if a redemption is pending
- What a failed redemption means in customer language
- What to do next (without inventing internal processing details)
Until then, if you see redemption-related UI that suggests cash-out, treat redemption as unavailable and do not expect a completed payout.